Who we are

Arcana Frisia is an online store based in the Netherlands. For privacy-related questions, you can contact us at info@arcanafrisia.com.

What data we collect

When you place an order or contact us, we may process information such as your name, email address, shipping address, billing address, phone number, order details and payment status.

We do not sell your personal data and we do not share it with third parties for their own commercial purposes.

Why we use your data

• To process and ship your order
• To provide customer service
• To handle returns, refunds and warranty requests
• To prevent fraud and keep our store secure
• To improve our website and shopping experience
• To send marketing emails only if you have opted in

Shopify

Our online store runs on Shopify. Personal data entered through the store is processed by Shopify so the website, checkout, payments and related services can function. Shopify applies security measures such as SSL encryption and access controls.

Because Shopify is an international platform, data may be processed outside the European Economic Area where permitted under applicable data protection rules.

Payment providers

Payments are processed by Shopify Payments and/or other available payment providers. We do not store full payment card details ourselves. Payment providers process the information needed to complete and secure the transaction.

Shipping partners

To deliver your order, we share the necessary shipping information with carriers such as PostNL and, when applicable, other shipping partners. This usually includes your name, address, email address and/or phone number for tracking and delivery purposes.

Cookies

Our website uses cookies and similar technologies to make the store work, remember preferences, improve performance and, where applicable, support analytics or advertising.

You can disable cookies through your browser settings, but some parts of the website may not work correctly without them.

Security

We use SSL encryption and secure systems to reduce the risk of misuse, loss or unauthorised access to personal data. Access to order and customer information is limited to what is necessary for operating the store.

Your rights

You may request access to your personal data, correction of incorrect data, deletion of data where legally possible, or restriction of processing. To make a request, contact us at info@arcanafrisia.com.