FAQ

Frequently Asked Questions

1. What is ARCANA FRISIA?
ARCANA FRISIA is a specialized online store focused on vintage and second-hand collectible cards, including Pokémon and other trading card games. We are based in Beetsterzwaag, Netherlands, and cater to both Dutch and international customers.

2. How can I place an order?
Simply browse our catalog, add items to your cart, and proceed to checkout. For any questions, feel free to contact us at info@arcanafrisia.com.

3. What payment methods do you accept?
We accept various secure payment options, including Ideal, Klarna, credit/debit cards, PayPal, and bank transfers. All payments are processed securely.

4. Do you ship internationally?
Yes, we ship internationally via PostNL, which transfers the shipment to the local postal carrier in the destination country. All orders come with tracking. Please see our [Shipping Policy] for rates and further details.

5. When will my order ship?
Orders typically ship within 1-2 business days. If your order contains pre-order items, it will ship one day before the release date. For mixed orders with both pre-order and regular items, the shipment will be delayed until all items are available. Contact us if you’d like to split shipments (additional shipping fees may apply).

6. Can I return an item?
Yes, you can return items within 14 days of receipt. Please ensure the item is in the original condition, as we specialize in second-hand collectibles. For more information, refer to our [Return Policy].

7. Do you offer refunds?
If your return is approved, you may receive store credit or a refund, depending on the situation. Check our Return Policy for more details on eligibility.

8. How are items graded?
We grade items based on condition, which is clearly indicated in each listing. Vintage items may show minor signs of wear, as they are pre-owned. Please check out our [Grading Scale] for more information.

9. Can I request an alternative shipping method?
Yes, if you prefer another carrier (e.g., DPD or UPS), contact us at info@arcanafrisia.com. Additional fees may apply.

10. How can I contact ARCANA FRISIA?
You can reach us by email at info@arcanafrisia.com. We’re here to assist with any questions you may have!